How technology has changed with RevPar, Twitter, Linked In, Facebook, and Foursquare…not that it’s a bad thing with IT and social media, the expanse and growth of these mediums have grown so much, that it is a foregone conclusion that to be in touch, and current you need these and also the phones and their apps.
In true management form, there are those that don’t use these to reach their Markets. Today you need to be plugged in 24/7. In keeping with operations and development there need to be a disconnect so that you can do the MBWA..you as a Manager need to be seen at the Front Desk, Car Park, Doormen, in the Port Cochre, in the Bar, in the Restaurant, patrol the Meeting rooms, BOH, Hallways, as my friend, who is a well known Hotel Company president, to quote him, “Nothing important happens in your office”. I agree with that, as I came up in the hotel business, there were 2 types of Managers, the one’s that were never in their office, and those that never seemed to leave them. Of the ones I still keep in touch with and are successful, were never in their office. I think it comes down to having the right blend, like a good wine of coffee, or cocktail, it’s how it’s made.
And like a good food, they followed a recipe. I will relate a story I told, Hoteling is the oldest profession, and I normally don’t push religion, but in this case, I refer to the birth of Jesus, he was born in a manger , why, because the Inn was full, why?, it was the holiday season.”, as for the other oldest profession, they had to go somewhere, so I rest my case, Hospitality is the oldest profession, and if the internet was around back then, Mary and Joseph would have had a reservation at the inn, and the donkey would have gotten parked for them.
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