We decided to take the kids to a local family pizza place before school resumes as a treat, now this is a chain, and we go there several times a month since there are 2 close to the house. We went to the new one, which is like a barn, it is huge, and the game area has a roller coaster. When you order you get a number, and they call your number and they’ll announce that your breadsticks, wings and pizza are ready.
Never in all the time have you had to bring your receipt to pick up your food, at this particular location which we have been to twice before, which recently opened, they called our number, and I went to get the breadsticks, and the girl asked me in a not so kind way that I needed to show my receipt, which I had to go back and get, I asked to speak with the manager, and literally threw my receipt at the girl, I chatted with the manager, and he apologized me about it, and we spoke as he had seen me at the other store. It was new, and they had problems with orders being taken by the wrong customers.
(I never understood that, On a separate note in Santa Fe about 10 years ago, I ordered a pizza from Domino’s and waited for an hour, and called twice, it was delivered, yes, to the wrong house, was accepted and paid for.)
Upon leaving I felt that I needed to follow up, and I did, I discovered, that
She was ahead of the manager I spoke with in seniority, and that he knew that there were problems with her prior, and she had issues with people taking how she spoke with them the wrong way, I agreed with him, and he was going to follow up with the Regional Manager, I suggested to him that she needed to have some counseling, and that they needed to explain to their customers when they ordered that they needed to bring their receipts to get their orders. If they had done this as we ordered, problem solved, and done.
In the end he and I concluded that it is how it is handled and perception by the customers, which alleviate a situation like I encountered.
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