Last night we came back from picking up the boys at school, and we came back to a power outage so the dinner my wife planned was out, and we headed to a national chain breakfast all day restaurant. We should have figured that there would be a waiting period, and they would not be ready for the extra business. What was I thinking?
The young hostess who couldn’t have been more than a senior I she did a decent job, she took names and quoted times, and she hustled drinks and kept up. The downside was she had 2 names with J and called one and the other family was seated first, in all 6 were seated before us, and as a former Maitre’d, I know how hard it is to balance on a night that you didn’t see coming. The Manager was seen twice, and was virtually unseen the rest of the time it was always a floor presence that I was taught.
The orders were skimpy, normally it is good food, and I am sure that the influx of business was due to the power being off. The hostess in question also had the poor skill of misplacing her only pen. Always be prepared we were told in Scouts. I truly believe that the whole experience would have been entirely different if the Manager spent more time on the floor and perhaps the Hostess was given some better instruction. We’ll go back, I just hope they are better prepared.
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