How many times have we heard or seen this classic Movie/TV line. The scary thing is it is becoming truer every day. I see it all around in many different types of establishments. Servers are supposed to have assigned seats in sections, and lately I see that certain outlets are getting away from it. It was also said that we take care of the paying customers first.
As I see it in this whatever we are in currently, the operators have made so many cuts that they don’t see it affecting business or they do and don’t care. There is a way to do proportionately, and not cause harm to the operation, and if done correctly it will be a seamless and there may be a speed bump along the way, as in any business adaptation but it can be transverse. I ran into a friend that works in a national company, and they are being affected by the influx of summer business, as you know in a business paradigm, there is minimal staffing that should be adhered to so you can give at least the basic customer service. To prove a point when I started doing budgets as a Department Head, I would figure how many staff I needed to operate on a daily basis, and adjust up from there. There were key positions I had to have. If businesses’ in today ‘s market took that stance there would be.
A) More jobs
B) Happier customers that lead to more business.
C) Your business would increase.
The thing that business fail to look at is at some level regardless of revenue generated there has to be minimal staffing. The part that is disturbing is that they do look at it and don’t care and it’s the customer that suffers and then they wonder why revenues are sliding. One of the things that bewilders me, is If you ask for something the staff is instructed to stop what they are doing and take you there, and look it up if need be.
I enjoy looking for things on my own, and would rather have you direct me.
Service is the key part to success, much like a follow through on a baseball swing or a football throw. I observed a hotel lobby recently It was a nice place, the breakfast area was very busy and they managed to get by. I noticed that a guest needed directions and the Guest Service clerk looked up the places via Google maps and printed each and highlighted each, I looked at this from 2 perspectives. In one it was nice, personal, yet on the other hand it is the cost of paper and ink. I have seen preprinted area maps and served the same purpose and was just as well. In the wake of the situation we’re in, in some aspects Service is like the jobs that aren’t there..Gone…
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