If you haven’t learned your own lessons during the treacherous year that was, then you may as well stop reading now. You’re like my neighbor’s dog; no matter how many times he’s been shocked by his electric fence, he still charges at me every day during my morning run. Bark … charge … ZAP! … whimper.
For the rest of us, periods of crisis not only force us to adapt and sharpen our skills in the moment, but they also help us prepare for future crises to come.
Sheryl E. Kimes of the Cornell Nanyang Institute of Hospitality Management understands as much. And during December 2009 and January 2010, she put those principles to work, asking more than 3,000 revenue-management professionals what they did to survive the recent economic downturn and whether or not their tactics worked.
Tuesday, April 13, 2010
Friday, April 9, 2010
Managing Risks Part of Managing Hotels
One of the most important aspects of owning and operating a hotel is minimizing the various physical and liability risks associated with this type of business. Risk management is the process of evaluating a hotel's risk exposure and developing strategies for mitigating those. It incorporates a program for reducing exposure supplemented by insurance protection should an incident occur. A hotel owner and operator would be far better off if they could eliminate all the possibilities of an incident on their property.
Cornell Study Urges Hoteliers to Be Realistic Regarding Guest Self Service Kiosks
When it's good, it's very good, but when self-service goes wrong, guests don't come back, new hospitality study shows
As more hospitality companies implement some form of IT-based self-service, many are seeking to reduce costs, increase customer satisfaction, and possibly reach new customer segments. A new hospitality study from Cornell's Center for Hospitality Research (CHR) points out that when self-service functions correctly, it does enhance guest satisfaction and improves hotels' financial results. However, when a problem occurs with the self-service computer system, guests are far less willing to return, much less pay a premium rate.
* Nothing beats Face to Face old - fashioned Customer Service...Technology is great..when it works...
As more hospitality companies implement some form of IT-based self-service, many are seeking to reduce costs, increase customer satisfaction, and possibly reach new customer segments. A new hospitality study from Cornell's Center for Hospitality Research (CHR) points out that when self-service functions correctly, it does enhance guest satisfaction and improves hotels' financial results. However, when a problem occurs with the self-service computer system, guests are far less willing to return, much less pay a premium rate.
* Nothing beats Face to Face old - fashioned Customer Service...Technology is great..when it works...
Thursday, April 8, 2010
Making Sense of Strategic Planning - Part 1
If you were driving somewhere you had never been before, you would probably use a map to guide you. Well, you would, if you wanted a hassle-free trip. Without the map, you are more likely to get lost and even if you don’t, you are certainly leaving things to chance. The same applies to achieving success in the hotel business which, as you well know, is also a journey of sorts and one with many twists and turns, so having a map to keep things on track is useful. In fact, it’s vital, because getting lost in a car is one thing, losing your way in business life is an altogether more serious prospect.
HotelWorld Network launches July summit on hotel design
As the hotel industry begins to show early signs of rebounding from the economic crisis, cutting-edge developers are already making plans for the next generation of hotels. Hotel Design magazine, part of HotelWorld Network, offers these innovators a groundbreaking new summit on the future of hotel design.
Transform: Design Differently will take place July 13-14, 2010, at the St. Regis Deer Crest Resort in Park City, Utah. This invitation-only event will focus on universal and socially responsible design that puts the traveler at the center of every project. The need for flexible and safe design has become paramount in the planning process as hoteliers cater to ever-more diverse groups of travelers.
“In addition to formal sessions, we will allot a significant amount of time for networking and think-tank activities. Our goal is to bring together the innovators and early adopters to create new ideas that will shape the next generation of hotel development and design.”
Transform: Design Differently will take place July 13-14, 2010, at the St. Regis Deer Crest Resort in Park City, Utah. This invitation-only event will focus on universal and socially responsible design that puts the traveler at the center of every project. The need for flexible and safe design has become paramount in the planning process as hoteliers cater to ever-more diverse groups of travelers.
“In addition to formal sessions, we will allot a significant amount of time for networking and think-tank activities. Our goal is to bring together the innovators and early adopters to create new ideas that will shape the next generation of hotel development and design.”
Thursday, April 1, 2010
How to protect yourself from germ-laden TV remotes
I spent the first 7 years of my career in Housekeeping...If you need assistance in this area Please contact us.
Those who read studies about hotel-room cleanliness know that the TV remote control is considered one of the most germ-infested items in a room. Lots of strangers' hands touch it, and disinfecting it is not on the to-do list of most hotel housekeepers (if your lodging or chain does require cleaning remotes between stays, please let us know).
Those who read studies about hotel-room cleanliness know that the TV remote control is considered one of the most germ-infested items in a room. Lots of strangers' hands touch it, and disinfecting it is not on the to-do list of most hotel housekeepers (if your lodging or chain does require cleaning remotes between stays, please let us know).
Special Hospitality Report: Successful Tactics For Surviving An Economic Downturn
In association with The Cornell-Nanyang Institute of Hospitality Management and Professor Sherri Kimes, EyeforTravel is proud to announce the release of The Global Hospitality Report - An in-depth analysis of international hotel performance and strategic manual for Hoteliers facing challenging economic conditions.
Sherri Kimes, Ph.D., is Singapore Tourism Board Distinguished Professor of Asian Hospitality Management at the Cornell University School of Hotel Administration and has over 25 years experience in the Hospitality industry. She has published over 50 articles in leading journals and worked as a consultant to many hospitality enterprises around the world, including Walt Disney World Resorts, Ruby’s Diners, Starwood Asia-Pacific, and Troon Golf.
Sherri Kimes, Ph.D., is Singapore Tourism Board Distinguished Professor of Asian Hospitality Management at the Cornell University School of Hotel Administration and has over 25 years experience in the Hospitality industry. She has published over 50 articles in leading journals and worked as a consultant to many hospitality enterprises around the world, including Walt Disney World Resorts, Ruby’s Diners, Starwood Asia-Pacific, and Troon Golf.
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