How Service Matters to your Customers

I had a unique experience the other day, and it leads to how a Customer Service loop does not work, and yet no one notices except the customer. I went to a Big Box store, and dropped off our computer tower for a free analysis, and of course that yielded no answer, so we did the $79 analysis, which according to them, the “stress” test showed that there was nothing wrong with the motherboard or the hard drive, but it was the electrical so we had that replaced, then they told us that they lost our software and it would be another $135 to reload it, we declined and did it ourselves, and I did have a discussion with the manager who stated that if it were the hard drive we would have to buy one, and they would install it for free…I called the 1-800 number and did reach a real person, they gave me the run around double speak, which resolved nothing..They also said that I’d get an email, which I never got…It goes to show Follow up and keep your customer’s happy and you’ll get more business.