Football season is underway. The hoopla, tailgating, rabblerousing good times are here.
Hotels and restaurants are like football teams; to be successful you need to have the right in the right positions, and suitable back up personnel, and a game plan. Coaches today you see them on the sidelines with a color-coded excel spreadsheet that has been laminated. They script the first 10 plays.
With every position they have assignments and plans just like checking in a guest, to cleaning a room, and taking care of a guest in an outlet. Everyone has a job, when it works well and is executed well the result is a satisfied guest. And a memorable stay which results in a touchdown. In some cases there are fumbles and interceptions, a hotel is no different it is how you recover that is key. A fruit basket, a bottle wine, comp the dessert, comp the meal, drinks at the bar, comp the stay. The easiest gesture will go along way in getting the guest to return.
The essential point is the return to the basics with training, and goals and objectives, and standards. Similar to the basics of Block and Tackle, don’t miss an assignment or get a penalty, just follow the plan and success will come. Successful teams don’t go for the bomb, they throw short passes, Brian Piccolo once said, “Coach, I might not get you 60, but I can get you ten (10) sixs….Diligently, Chip away at it, Move the chains….
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