I was watching a window washer clean a storefront at the mall and it brought back memories of cleaning windows back in my Housekeeping days. He had a plan and the proper tools, solution in a bucket, the telescoping pole, the brush to apply the solution, the squeegee, and rags and towels, and the precise movements of the squeegee so he had a streak free finish. And he cleans and wipes up so there is no trace that he was there…
The same can be applied to all aspects of service, from the staff that makes the property appealing to stay at, the “Curb Appeal” and the service staff who do their jobs flawlessly because they were furnished with the correct procedures, training, standards, and goals so that it makes you go “Wow”. The Wow appeal. There are a lot of components to make that appeal happen to ensure that your visit is “Streak Free”. So I ask you. As you look at your operation from the outside looking in…. Is yours “Streak free”?
No comments:
Post a Comment