Michael Chaffin wrote about the trivial change he made in regards to a fax machine.
I understand his point, in regards to the current technologies, and all, but I am an old school style with a dash of new age mixed, in, I Tweet, I Face book, I Linked In, as I posted earlier, I remember when hotels Telexed, which was before faxing. I still like faxing from time to time, I faxed documents to a company last week, and they emailed me and told me that I had to go online and follow up. I look at sites today, and all the hiring that people do, some are simple, some are so far out there, that I just shake my head in wonder. Sometimes I feel Michael’s pain. I think at times we rely on the Internet to do some of your work, like they say on TV shows, “We did it with old fashioned detective work.”
What they mean is they put their hands in the box and went through the files and did it the hard way. I think if we stepped back and took a real approach to some methods we would be amazed at what we are capable of. Don’t get me wrong, I find it funny that we refer to the old school way as quaint, or outdated, it’s all the same. I’m all for getting the work done, and train the staff and get out and play a game of pool, and have a pint. We as hoteliers have to meld the traditions and the technologies that we have available to us and apply them to achieve the desired result whatever that may be.
Yes it may be painful in the initial set-up but I know that once in place, it is easier to maintain a system that works. I truly believe in getting a system that is easy to maintain, and reference, I learned that trick from Four Seasons. Like in map reading sometimes taking the long way may be more difficult and arduous, but the direct route may be more dangerous, and you won’t know what you missed along the way.
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