Which Tools Work Best…Building a System that Works…

I was reading an article the other day that said you should have basic tools for home repairs and you need a good measuring tape, a good hammer, a screwdriver, and adjustable wrench. This applies to Hotels and Restaurants also. I do some things around the house and I have learned that you need to do a lot of things before you start.




There is planning involved, the right tools, do you need help? , Doing planning is the diagram for success; it’s like a blueprint. It’s the misen place, like using a recipe card to make a dish. If you pass up an ingredient the recipe will not turn out as anticipated. If you don’t snap a chalk line when building a block wall your lines won’t be straight. By planning you establish objectives, a goal, where you it will go, how you want it to end.

To “DO” something is to bring it together, whether it’s drawing a play in the dirt, it’s mixing the ingredients together so it has a base. In a hotel or restaurant you implement a system to drive a service level, raise the bar, to operate at a higher standard.

After you start a system, like a car engine, after driving for so long, you need to “Check” it, by testing your staff, you can check to see if you are on course. You also do this while you monitor your staff; you can see where you may need to make adjustments, by assessing this you can like building the wall, move it until it’s plumb, (or straight). In a recipe you taste it to see if it needs a pinch of salt or pepper to balance it out.

By being proactive and making changes after you plan it, do it, check it, you go back and modify it. When I was with a Luxury group and we wrote a training manual and implemented it, we met after 6 months and made changes, tweaked it. Sometimes a plan comes out and you have guidelines and some freedom to move around and make it fit. Then again there are those places that have a cookie cutter plan.

Make sure you have the right tools to get your operation running smooth, menus, design, cost factors, forecasts and labor, budgets, training plans. Having the right tools make the job easier, make you money, save you money, and make you a success.


Put us on a retainer. Use us as Executive Management. Cost Controls, Inventories, Service analysis. Have us to create a system for you to get to the next level. Need an Objective viewpoint of your Hotel & Restaurant Operation development. Save $$ on OSE and FFE for Construction and Renovations