"The Cornerstones Of Hospitality" www.sutterpine.com sutter.pine@yahoo.com
Sunday, August 7, 2011
Evolution and Change The Flintstones and the Jetsons.
This is where technology meets the airwaves. Our house has an old rotary phone in the kitchen on the wall, we never use it, rarely, we answer it when we’re in the kitchen, that’s about it, the rest of the house has 4 cordless phones. We had a power surge the other night and lo and behold the phone was dead, we troubleshot it in the house, and when we checked the wall phone, since it never goes out, it was out. So I called a 1-800 # and put in a repair ticket, the gentleman told me it would be repaired with 24 hours by 8pm the next day, so I checked through out the day, and nada…so I did a courtesy call at 5 pm, and was informed by a 2nd gentleman that the ticket was in the hopper, slated for 7:30 pm, with 2 calls in front of it. Another follow up call in the morning, and a chat with Traci in Iowa, supposedly it is first in line this morning. We’ll see…The funny thing is that the second gentleman I spoke with asked what type of phone, I told him an old rotary, and he told me it could be the problem, and that the wiring may need to be replaced, I know that the house was built in 1968, and like everything else, it needs to be updated to stay with technology.
We had this conversation after dinner, and somehow it led to evolution and how our bodies are in the same boat. 40 is the new 30, right, The boys had dentist appointments last week, and my 11 year old had 2 baby teeth left to fall out and it will be soon, so you get your permanent teeth by 12 and live to 90, back in the day, you lived until 50. Using just the teeth, you probably need 3 sets of teeth to last your whole life, I know that there are bridges, and dentures; It’s like keeping up with technology. Look where TV’s have gone in 60 years, where cell phones have evolved from the big brick phone. Like everything else in hospitality from service, Ipads, Open Table, In the old days it paid to know the Maitre’d…literally…the old handtip…Maitre’d handshake…It all changes in a blink of an eye…In the end it’s still food on a plate, it just depends on how it’s ordered and presented.
On a footnote the Tech that fixed the problem, which was in a switchbox almost half a mile away, we talked about his stay and experience while staying at The Talking Stick Resort & Casino in Scottsdale, he told me how nice the spa was, how nice his room was, he got a great rate on off days, and the food was better priced and better quality than his previous stays in Vegas. Now I suppose we’re going to have to check it out..
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment