Tuesday, January 12, 2010
The Harsh Reality of the Economy...
It never ceases to amaze me of the craziness of the business world. Yes, we know that the economy is bad, but we react with a knee jerk reaction. We eliminate work hours and positions, or combine them, this actually solves nothing. The guests or customers are being inconvenienced, and usually we punish a good employee by this move, and do not utilize their strength, and reward a person who we know needs to go, just because they have been there longer. we need to "shoot our own dogs" , rough as it is, maybe work a bit harder but in the end have a better organization where the staff works well and enjoys coming to work. Wether it's a hotel, or a Restaurant, or a National Chain of Bookstores in a small podunk town in the SW, Managers and owners need to really get a look at their operations...I think that "The Undercover Boss" (On CBS) will open some eyes...I used to do that in my businesses' ....I think it leads to better results...
Thursday, January 7, 2010
The Impostor Leaders
How many times have we all felt or seen this..........
‘My boss really hates me’. Those were his opening words. Then, clearly unhappy, this likeable and competent if somewhat timid young manager proceeded to describe the catalogue of abuse he suffered every day from his boss. It wasn’t just the constant sarcasm and snide remarks. Nor was it the frequent personal attacks on him in front of others. It wasn’t even the unnecessary denigration of his work just to show him who was in charge which got to him. No, he could struggle through all of that and the rest. It was, he said, the sense of helplessness which was hardest to take. That and the loss of self-esteem he was feeling because of his inability to stand up to his boss.
‘My boss really hates me’. Those were his opening words. Then, clearly unhappy, this likeable and competent if somewhat timid young manager proceeded to describe the catalogue of abuse he suffered every day from his boss. It wasn’t just the constant sarcasm and snide remarks. Nor was it the frequent personal attacks on him in front of others. It wasn’t even the unnecessary denigration of his work just to show him who was in charge which got to him. No, he could struggle through all of that and the rest. It was, he said, the sense of helplessness which was hardest to take. That and the loss of self-esteem he was feeling because of his inability to stand up to his boss.
Tuesday, January 5, 2010
Resolutions for the New Year in Hotels
I thought this was pretty good.
Now that we’ve finally closed the book on 2009, a year in the hotel industry that can only be described as dismal, let’s hope the worst is over. Instead of making predictions that probably won’t come true, here are five New Year’s resolutions to help make the road to recovery smoother.
Now that we’ve finally closed the book on 2009, a year in the hotel industry that can only be described as dismal, let’s hope the worst is over. Instead of making predictions that probably won’t come true, here are five New Year’s resolutions to help make the road to recovery smoother.
A Funny Thing Happened On My Way To The Hotel Business
It's all about sharing and giving back...
In the past few years, I've written articles focused on the hotel business with the aim towards, hopefully, giving-back to an industry which I truly love and one which had provided me with a good income and a lifetime of memories. Looking back at a hotel career of more forty years, there were many learning moments, a few sad times, and many funny ones.
In the past few years, I've written articles focused on the hotel business with the aim towards, hopefully, giving-back to an industry which I truly love and one which had provided me with a good income and a lifetime of memories. Looking back at a hotel career of more forty years, there were many learning moments, a few sad times, and many funny ones.
Wednesday, December 30, 2009
Recession Lessons Learned: What Will Drive Hotel Sales & Revenue
Recession Lessons: What Will Drive Hotel Sales & Revenue Management in 2010 | http://www.hospitalitynet.org/news/154000392/4044799.html
Spa Benchmarking
Spa Benchmarking: Reliable Research Versus Press Release Research http://www.hospitalitynet.org/news/154000392/4044810.html
Tuesday, November 10, 2009
A New Insight into HR is it a new trend ?
I did some sleuthing as it were, I applied for a position as a GM for a Fine Dining Restaurant here, and was simply amazed at the procedures of today. Given I am a dinosaur...let me back up..I started in the hospitality industry in 1981, I worked my way up to F& B Director. Through my career I was associated with some of the premier hotels and resorts. Coupled with experience in Fine Dining within a 5 star property, I applied online, given that for the past 6 years I was on the fringe of the business selling food and provisions for a national foodservice company, and decided to try to see if I could get into the hotel business again.
I applied on a Wednesday early in the morning, was requested to call the resort for an interview within 5 hours of posting. I called, played phone tag, and agreed to an interview the next day.
At the close of the interview, I was informed of other candidates, and "in house" as well. I was stunned. Being the Dinosaur I am, in the old days it was scour in house first, and within the company, then and only if there were no matches, you went outside.
It seems that today in the advent of technology, and given the economic times, hotels today "pool" the candidates....I am not quite sure I agree with this but then again, I'm a dinosaur.
I applied on a Wednesday early in the morning, was requested to call the resort for an interview within 5 hours of posting. I called, played phone tag, and agreed to an interview the next day.
At the close of the interview, I was informed of other candidates, and "in house" as well. I was stunned. Being the Dinosaur I am, in the old days it was scour in house first, and within the company, then and only if there were no matches, you went outside.
It seems that today in the advent of technology, and given the economic times, hotels today "pool" the candidates....I am not quite sure I agree with this but then again, I'm a dinosaur.
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