Guests have high expectations of guestroom services, wanting both high functionality and intuitive ease of use, preferably at no charge. Both the issues and the technology are complex; how can hotels keep guests satisfied and still stay within budget?
Finding the right mix of guestroom technology has always been a balancing act between functionality and budget. The hotel’s desire to create a home away from home has become harder as guests’ homes contain increasingly sophisticated consumer technology, upgraded on a regular basis. And when those upgrades bring major changes in how people access entertainment (such as the current switch to Internet-sourced content), this inevitably ripples through into the hotel environment and upsets the old models
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