Hotel fees that must die — and how to kill them

As a hotelier, we have seen many ways to make money, and add fees and surcharges...Is it time to back up and give a break until business gets back on track...

Resort fees. Mandatory tips. Concierge surcharges.

If you’ve stayed at a hotel in the last few years, you’ve become accustomed — if not anesthetized — to these annoying extras. You expect them. You’re indifferent to them when they appear on your bill.

You shouldn’t be............