Safe and Secure

I spent a few years working with Hotel Security, and as a Security Director within a Hotel Operation. I thought that this was a good article and had some good points. We at Sutter & Pine Hospitality take Security Operations within any system seriously, and hope that you find this helpful..For any assistance Let us help you. www.sutterpine.com

The case of an ESPN reporter who was videotaped through a peephole in her hotel room door shows how easy it is for a hotel guest's security and privacy to be violated. Here are some tips for staying safe in hotels. http://www.hospitalitynet.org/external/4043726.html

Beyond the Realm of Service

I recall back in the old days of true hotel service I was working in a luxury hotel and a guest checked in from the airport, his luggage was lost, all he had was his briefcase. It was late evening, and he had a big presentation the next day, it was late and nothing was open. One of hte staff from guest service asked the man's size and figured they were about the same size, He drove to his house and brought back a suit, a shirt, and a tie.
The laundry staff hadn't left, and the measured the man and re-fit the suit to the man, pressed the suit and the shirt. In the end the guest got off to his presentation ok, and he was very satisfied and as a result it eventually led to repeat business.

Does service like that still go on today, do we go the extra mile, do we think on our feet?

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Top Ten "Must Do's" for a Successful Luxury Hotel Opening and Product Launch in the Digital Age

Top Ten "Must Do's" for a Successful Luxury Hotel Opening and Product Launch in the Digital Age By Karen W. Escalera

Who said that a celebrity studded gala, a million dollar event, or other big price tags are the only ways to get a new luxury hotel, resort, or other product noticed? Effective public relations launches don't have to "break the bank."
Whether it's launching or repositioning a brand, a technology, a destination or a hotel, certain principles are fundamental to each new challenge: know the competitive environment, plan early and remember the adage, "first impressions are lasting ones." Successful PR programs for upscale products just need to have the finest basic ingredients and a healthy dose of creativity. Here are the top ten "must do's" for a successful launch: http://www.hospitalitynet.org/news/4043703.html

“When Service Counts”

Service counts in all aspects of hospitality. From the Doorman or the Greeter, from check in to the housekeeper. It’s not just the Host or Maitre’d, the server or the bartender it’s the whole visit.
In my travels and experiences it’s the small things that I notice, the keys to success that get overlooked.
They seem small and inconsequential, but they matter. The key that brings success is training, which brings repetition, and results in consistency. Set a firm standard and looser goals and allow the two to develop.
Training sets the example of what is expected, using a pad and pen to get an order right, , not relying on memory to get it all right. We are here to make it an experience to remember, not to forget. 4 things that a server should be required to use at all times, a pen, a pad, a wine opener, and up-selling...We have Training plans available, and Can customize one for you. We are more than ready to help. www.sutterpine.com

A Helpful Site Foodservice.com

This is a great site . www.foodservice.com I used it when I was a rep on the street selling food. As an operator it is important to have the most current information on marketing, trends, and reports on all groups of food that will influence your purchasing. Some weeks your rep may not be able to get you the reports, so this is a great source. I also have them as a "Favorite Link" just in case you need to come back and use it. Or you can find it by following me on Twitter as Kabuki28
Sutter & Pine Hospitality is a full service firm for the Hotel & Restaurant Industry.
www.sutterpine.com

In the current economic conditions Hotels today cut staff, switch vendors to get a better price. Owner's today unfortunately expect to get the most they can each month. In hospitality there are the inverted pyramid models that get preached as the employee's come first., and the owner's last. Cutting staff will and can inconvience guests, and switching vendors for pennies can cost you consistency.

I am reminded of an owning group that demanded that they get their $400,000 paid out after the books were closed then vendors could be paid, even before payroll. The hotel exists still but under new owners.

We at Sutter & Pine Hospitality are old school hoteliers, who believe that there is still room for
improvement. Let us show you how. www.sutterpine.com

5 Star Service...The Extra Mile

The key to success of a true 5 Star Hotel is the willingness of the staff to provide such a stay at such a level it cannot be forgotten. It is more than the Valet, the Doorman, The Restaurants, ..It the special requests and how they are executed..." Never Say No".."I'll be Happy to Check and See"
www.sutterpine.com