Service counts in all aspects of hospitality. From the Doorman or the Greeter, from check in to the housekeeper. It’s not just the Host or Maitre’d, the server or the bartender it’s the whole visit.
In my travels and experiences it’s the small things that I notice, the keys to success that get overlooked.
They seem small and inconsequential, but they matter. The key that brings success is training, which brings repetition, and results in consistency. Set a firm standard and looser goals and allow the two to develop.
Training sets the example of what is expected, using a pad and pen to get an order right, , not relying on memory to get it all right. We are here to make it an experience to remember, not to forget. 4 things that a server should be required to use at all times, a pen, a pad, a wine opener, and up-selling...We have Training plans available, and Can customize one for you. We are more than ready to help. www.sutterpine.com
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