I was always told that you were to go an extra mile for Guest Service...Today I saw it in action.
A gentleman took some drycleaning in the other day, his car had broken down, and had a 50% off coupon in it. He explained it to the clerk, it was not noted, and his bill upon pick up was very high. He explained it to the clerk, who wouldn't give him the 50% off, a rule was a rule. He was patient and reviewed it with the clerk, she was the one who said the manager was not going to take it. As they say in sports, upon further review" they accepted his coupon, re adjusted his total. It was a Win - Win situation for the company and a customer...
www.sutterpine.com
No comments:
Post a Comment