The first sign of the times, you ask? Perhaps it was back in 2006 when Ritz-Carlton looked in the mirror and realized that "Ladies and Gentlemen serving Ladies and Gentlemen" didn’t exactly apply to a 32-year-old CEO in jeans and a t-shirt. In a nod to the changing demographics of those who consumed "luxury," Ritz loosened up a bit, recognizing the need for a generational component to its time-honored and revered operational and guest service standards.
That's why they can have a Mowhawked Chef...It's a sign of the times...Changes...a successful hotel wil learn to adapt and compromise, but in the end a Standard is a Standard...and wether it is delivered by a JFK look - alike..or a member of The Clash...It's all about the service....Heck even I have relaxed...
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