In Parts 1 -3, the focus was on creating cohesive linkages from vision and mission right down to specific activities in the annual plan. The final part this series will explore the question, how will we know we are getting there? in relation to achieving your goals and ultimately your vision and mission. The answer to this question can of course only come from measuring progress, analysing the implications of the results you get and taking action to continuously improve.
Continuous improvement is a feature of all excellent companies and is only possible within a culture where there is genuine concern, dedication and a willingness among managers and employees to constantly get better at what they do. Hence, everyone in your hotel will have a role to play in the process, but you must naturally take the lead here. Five basic Steps can be taken to manage continuous improvement:
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