Where Customer Service Went..

I was in line to get some things from the Deli counter at a local grocery store.  I waited, and the lady in front of me need to order sandwiches for the weekend..The clerk seemed flustered.First he tried to steer her towards the premade 12" sandwiches...she needed three 3' sandwiches...for a party of 15 people...he tried over and over to point out the premade sandiwches because they were "fresh" made every morning...He also told her that the 3' rolls were frozen and not fresh....he finally relented and then couldn't find a form to take her order...It's not the Ritz, but it definitely demonstrated that there was a need for some serious training..